What is the product warranty?
Balmain Hair Professional offers a 6 months quality warranty on all human hair extensions* if the Professional Aftercare Range is used to take care of the hair. To make use of the 6 months quality guarantee, it is necessary to keep the lot number of the hair product and the proof of purchase of the Balmain Professional Aftercare products. You can find the lot number of your product on the barcode card or on the back of the package. Please note that the warranty does not apply if the extensions are coloured.
*except for HairXpressions
Balmain Hair Professional provides warranty on the application of the hair extensions if the extensions are applied by a professional hairstylist who is trained by Balmain Hair Professional in the specific application technique of the extensions applied. If the extensions are not applied by a professional or not applied by a trained professional, the warranty on the application does not apply.
Balmain Hair Professional tools are produced to the highest quality standards and will provide you with reliable service when used according to the instructions. However, in the unlikely event of defects caused by faulty material or craftmanship, Balmain Hair Professional offers a one year product warranty from date of purchase. Please keep your receipt as proof of purchase as it will be required in the event of a default. This warranty does not apply to styling tools showing abuse, damage or to parts which, in our judgement are not defective. This guarantee does not cover damage caused by normal wear and tear including, but not limited to scratches, chips, abrasions, discoloring or fading or other minor defects that have a negligible effect on the value or operation of the electrical tools.